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Can I manage my plugins or add new ones?
We allow you full access to all the files and configs within your server directory! This makes it simple for you to change a quick setting or even configure an entire...
Can I migrate my files from another host or my single player map?
Can I migrate my files from another host or my single player map?Yes you can! We provide full FTP access so you can directly upload any files you need! In addition, our premium...
Can I purchase my plan at a yearly rate?
Can I purchase my plan at a yearly rate?Yes you can! To do this you need to go through our order process. Once you get to Step 8, follow the instructions below.1. Click on . 2....
Can I use Bungee Cord?
Yes! You are more than welcome to install and use BungeeCord on our Minecraft servers. 
Contact Guide
Support Related QuestionsYou can make a support ticket to any department here. Complaints/Feedbacksupport@mcprohosting.comSponsorship/Partnership ApplicationsMinimum...
Do you allow us to use any mods or server jars we want?
Do you allow us to use any mods or server jars we want?Yes we do! We allow you to upload any jar file you wish, as we provide you with full FTP (file) access to your server. To...
Do you provide 24/7 uptime?
All servers come with true 99.99% uptime meaning your server will very rarely - if ever - be down! If your server is having unexpected downtime, please contact us via a support...
Do you provide MySQL databases?
Do you provide MySQL databases?Yes! We provide MySQL free of charge. To get a database simply go to Multicraft, view your server, and under advanced options click MySQL...
Getting Support
How to get support from MCProHosting.If you are having trouble with your Minecraft server or have a question about our services then there a number of avenues of support to...
How long does server setup take?
Once we receive payment for your server, the setup will begin automatically!Depending on the settings you chose during checkout, setup can take a bit longer. Map and Modpack...
How to Make a Support Ticket
How to make support ticket if you have a problem with or a question about our services. Opening a support ticket can easily be done via our contact page here.To ensure you get...
I ordered a server, but it hasn’t shown up and I haven’t received any information!
I ordered a server, but it hasn’t shown up and I haven’t received any information!We're very sorry that this has happened, and a few things could have occurred....
MCProHosting Affiliates Program
Through the MCProHosting Affiliates Program you can earn money to help you with your server costs just by having your friends sign up with your special link. Sound good? Great!...
MCProHosting Login Issues
Please note: For your MCProHosting products your username for the control panel will be your Minecraft username. The username for your Billing Area will be your email address....
My server IP is wrong or my server is whitelisted
When I log into my server I’m on a different server or the IP doesn’t work!Chances are you're not including the port with your IP. Most of our plans come with a port. A port is...
Ready Made Maps
With the release of our new website, MCProHosting has made available to its clients a variety of different spawns for clients to use. These maps can be installed by following...
The Minecraft Server Hosting Glossary (Key Terms)
Running a Minecraft server can be an exciting but also daunting experience for some. This guide has been created to make that task much easier on you! Please take the time to...
What are the specs on our servers?
We utilize the following specs as a standard on all our nodes:Dual Xeon E5-2620 Processors, DDR3 ECC RAM, Samsung SSDs, and 1Gbps blended fiber connections on each box!
What control panel do our servers use?
We offer our own custom version of the Multicraft control panel, which allows you full and direct control over your server. You can manage the console and upload files directly...
Where are the servers located?
Our servers are located in:    - Phoenix, Arizona    - Ashburn, Virginia    - Amsterdam, Netherlands (Perfect for all around E.U.)    - Chicago, Illinois    - Salt Lake City,...