Getting Support

How to get support from MCProHosting.

If you are having trouble with your Minecraft server or have a question about our services then there a number of avenues of support to choose from.

Our staff are here to help with your Minecraft server so don't be afraid to ask.

Our knowledgebase is full of useful guides on running your server and using our website.
Most questions can be answered with on of these guides. If the answer to your question is not found in our knowledgebase feel free to try our other methods of support.

Live Chat
Our live chat system is manned from 12-9PM EST, 7 days a week!
Come chat with us! Ask any questions you may have and we'll be able to help you out.

In some cases you may be asked to create a support ticket with us, this can be due to company policy and procedure and or privacy and security concerns.
This would include resolution on password issues, modpack installations, plugin setups, etc.

The live chat window can be found at the bottom right hand side of our website.

Support Tickets
Support tickets are the most common method to obtain help from MCProHosting.
All inquiries can be answered via this method, we are also answering tickets around the clock so this is one of the best way to contact us for support.

  • 203 Users Found This Useful
Was this answer helpful?

Related Articles

How to Use FTP on OneControlCenter

Using FTP is required for many things such as uploading Minecraft worlds, installing plugins, and...

MCProHosting Login Issues

Control PanelIf you find you are unable to login into your control panel, there are a few...

Contact and Navigation Guide

Support Related QuestionsYou can make a support ticket to any department here or contact our Live...

How to Make a Support Ticket

How to make support ticket if you have a problem with or a question about our services. Opening...

What are the specs on our servers?

We utilize the following specs as a standard on all our nodes:Dual Xeon E5-2600 Processors, DDR4...