Getting Support

How to get support from MCProHosting.

If you are having trouble with your Minecraft server or have a question about our services then there a number of avenues of support to choose from.

Our staff are here to help with your Minecraft server so don't be afraid to ask.

Knowledgebase
Our knowledgebase is full of useful guides on running your server and using our website.
Most questions can be answered with on of these guides. If the answer to your question is not found in our knowledgebase feel free to try our other methods of support.

Live Chat
Our live chat system is manned from 12-9PM EST, 7 days a week!
Come chat with us! Ask any questions you may have and we'll be able to help you out.

In some cases you may be asked to create a support ticket with us, this can be due to company policy and procedure and or privacy and security concerns.
This would include resolution on password issues, modpack installations, plugin setups, etc.

The live chat window can be found at the bottom right hand side of our website.

Support Tickets
Support tickets are the most common method to obtain help from MCProHosting.
All inquiries can be answered via this method, we are also answering tickets around the clock so this is one of the best way to contact us for support.

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