My server IP is wrong or my server is whitelisted

When I log into my server I’m on a different server or the IP doesn’t work!

Chances are you're not including the port with your IP. Most of our plans come with a port. A port is the number after the : in your IP.

For example,

The green text above is the port number. Ensure that you are using your port number at the end of your numerical IP address.

If you are using a subdomain there are a couple things to take note of. For instance, if you have set up your subdomain within the last 24 hours and it is still not working, then your Internet Service Provider has not updated their DNS records yet. Most ISPs do this every 24 hours.

  • 190 Users Found This Useful
Was this answer helpful?

Related Articles

How to Use FTP on OneControlCenter

Using FTP is required for many things such as uploading Minecraft worlds, installing plugins, and...

MCProHosting Login Issues

Control PanelIf you find you are unable to login into your control panel, there are a few...

Contact and Navigation Guide

Support Related QuestionsYou can make a support ticket to any department here or contact our Live...

How to Make a Support Ticket

How to make support ticket if you have a problem with or a question about our services. Opening...

What are the specs on our servers?

We utilize the following specs as a standard on all our nodes:Dual Xeon E5-2600 Processors, DDR4...